Print Credits Web Payment system upgrade / unavailability Saturday morning

Wed May 16 15:59:19 2012 GMT

An upgrade is scheduled for the web payments system this Saturday 19 May between 9:00 am and 12:00 noon. During this time web purchasing of print credits will be unavailable. Students can still purchase print credits for cash at the Library service desk.

The Labs Software Review closes 21st May

Tue May 15 16:02:04 2012 GMT

The Labs Software Review closes 21st May.

The Labs Software Review closes 21st May

Tue May 15 15:59:37 2012 GMT

The Labs Software Review closes 21st May. Please ensure that you have requested all software you will need in IT Labs for the next academic year before then.

Proposed Network At-Risk 31st May 07:00 - 10:30

Tue May 15 11:39:21 2012 GMT

IT Services will need to replace the network hardware which was related to the outage over the Easter break. We propose to complete this on the morning of Thursday 31st of May between 07:00-10:30.

S006 Lab Computer Upgrade

Wed Apr 25 13:26:47 2012 GMT

S006 has been upgraded with new computers and screens, significantly improving login times

Power & Network At Risk Holywell Park Saturday 14 April

Wed Apr 11 14:17:37 2012 GMT

Power & Network At Risk Holywell Park Saturday 14 April

Email outage 11th April

Wed Apr 11 10:47:14 2012 GMT

mobile devices should now be working, macmail clients will need to be reconfigured.

Email outage 11th April

Wed Apr 11 10:42:55 2012 GMT

Mobile outage this morning has been fixed. MacMail/iCal users will need to change their settings.

Large Format Printing Prices

Tue Mar 27 14:15:32 2012 GMT

Unavoidably, large format printing up to A0 increases in price by one pound from Monday 16 April

Wireless upgrade - Thu 22/03/2012 0700-0900

Mon Mar 19 08:19:44 2012 GMT

IT Services will be upgrading the software controlling the wireless access points on Thursday 22 March 2012 between 7am and 9am.

UPDATE: Beckwith networking restored 1300 15Mar

Thu Mar 15 13:20:40 2012 GMT

The Networks team have managed to connect limited networking to Beckwith

Weekend Power Shutdown 17-18 March

Thu Mar 15 11:11:54 2012 GMT

The weekend power shutdown by FM (see email notification sent from FM) will affect the Holywell Park VOIP system.

UPDATE: East Park Network Outage 1100

Thu Mar 15 11:09:16 2012 GMT

Beckwith should have a network workaround in place by lunchtime Thurs

UPDATE : East Park network outage - 15Mar 0730

Thu Mar 15 07:42:40 2012 GMT

Sports hall now has networking, contractors will be investigating cables this morning, and we are working on a contingency plan depending on their response

East Park Analogue Phone issue

Wed Mar 14 15:09:19 2012 GMT

Due to the fibre cut this morning, analogue phones are unable to make outbound calls

UPDATE: East Park Network Outage

Wed Mar 14 10:26:04 2012 GMT

By midday all building should be networked, only Sports Hall and Beckworth will be done- further updates as we get them

Weekend Power Shutdown 17-18 March

Wed Mar 14 07:47:33 2012 GMT

The weekend power shutdown by FM (see email notification sent from FM) will affect the VOIP system.

Outage - East Park - Fibre connection cut

Wed Mar 14 07:44:30 2012 GMT

Major outage in east park due to fibre damage

UPDATE : RESOLVED Butler Court Network Outage

Mon Mar 12 18:13:07 2012 GMT

Butler Court and Towers networking has been restored

UPDATE: Butler Court and Towers network outage

Mon Mar 12 13:37:46 2012 GMT

UPDATE Butler Court C/D blocks will be restored Tues 13 Mar; A/B and E/F Fri 16 March.

Butler Court / Towers Network outage 12 March

Mon Mar 12 13:01:48 2012 GMT

Fibre connection has been cut causing loss of networking to Butler Court and parts of Towers

Network "at risk" period Tuesday 13 March

Wed Mar 7 10:33:14 2012 GMT

On Tuesday 13th March during the network at risk period (7:00a.m. - 9:00a.m.), the campus IPS/IDS will be upgraded.

S006 Temporary Weekend Lab Closure

Wed Mar 7 09:11:01 2012 GMT

S006 Chemical Engineering Computer Lab will be closed for the weekend from 17:00 Friday 9th March until 13:00 Monday 12th March 2012.

RESOLVED: Network Outage East Park

Mon Mar 5 10:42:46 2012 GMT

Resolved: Network outage east park

Network Outage East Park

Mon Mar 5 09:14:46 2012 GMT

IT Services are aware that East Park has lost networking and are looking into the problem now.

Printer Offline Issue on the Windows 7 Service

Wed Feb 29 12:09:18 2012 GMT

An issue has been identified on the Corporate Print Service that causes printers on the Windows 7 Service to appear offline.

Brief VPN outage 6th March 0800

Wed Feb 29 12:06:54 2012 GMT

VPN service disruption 0800-0815 Tues 6th March

RESOLVED: VOIP phone connection problem

Tue Feb 28 09:21:23 2012 GMT

VOIP phone connectivity issues resolved

Info McAfee VirusScan Patch 5 deployment

Mon Feb 27 09:25:21 2012 GMT

McAfee Patch5 deployed on managed computers week commencing 27/02/2012

UPDATE: Chestnut Lodge outage resolved

Mon Feb 27 08:05:25 2012 GMT

IT Services resolved the Chestnut Lodge outage on Friday night

Harry French Chestnut Lodge Outage

Fri Feb 24 16:04:39 2012 GMT

HF Chestnut Lodge outage - IT Services are working on this

VOIP phones internal phone calls

Fri Feb 24 16:02:55 2012 GMT

Problems noted ringing internal university numbers using VOIP phones

Service Now email loop

Fri Feb 24 08:38:33 2012 GMT

Email looping occurred this morning on the Service Desk tool. This has been restored by backing out changes.

my.lboro student portal goes live

Mon Feb 20 13:12:18 2012 GMT

my.lboro student portal goes live Tues 21 Feb 2012

Phone system upgrade

Thu Feb 9 08:53:05 2012 GMT

Phone system upgrade, service considered at-risk Tuesday 14th February 2012 between 0700-1200.

INFO Network resilience testing Tues 14th Feb 1pm

Wed Feb 8 10:25:07 2012 GMT

EMMAN will be testing the resilience of the JA.NET feed from London, switching us to our secondary node at 1pm on Tuesday 14th February.

Service Desk tool email replication

Fri Feb 3 12:56:01 2012 GMT

Multiple emails being sent from the service desk tool.

Installation of new DNS Infrastructure

Tue Jan 31 09:56:03 2012 GMT

On Tuesday 7th February 2012 IT Services will be installing the new DNS infrastructure and hostbuilder interface.

Changing of RT to Service Now

Wed Jan 25 14:33:30 2012 GMT

On Thursday 26th January 2012, IT Services will be changing their Incident management tool from RT to Service Now.

Learn is operational

Fri Jan 20 20:06:20 2012 GMT

Learn is now operational

Learn Outage

Fri Jan 20 19:03:37 2012 GMT

Learn outage noted, IT Services working on this

Availability of Exam Rooms

Fri Jan 20 08:56:31 2012 GMT

N005 will be open, SMB108 will be closed for exams

Printing Unavailable Wednesday morning 11 Jan

Tue Jan 10 08:07:37 2012 GMT

IT Services will be upgrading the print server on Wednesday morning to improve stability during peak demand. The print service will be unavailable the morning of Wednesday 11th, and should be considered at risk for the rest of the day.

REMINDER: Friday 6 January Outage : Infrastructure improvement and service availability

Wed Jan 4 10:59:04 2012 GMT

Friday 6 January 7:00am to 5:30pm upgrade work. NOT at risk: Printing, E-mail, Filestore. ALL other services at risk including Agresso, iTrent, LUPIN, Gladstone, Deaf Alerter, Staff development, Security radio (Trbonet), some Imago, FM, and alumni systems.

Network Outage Thursday 5 January 7:00am - noon

Wed Jan 4 10:46:13 2012 GMT

On Thursday January 5 7:00am to noon there will be no network access: There will be no VoIP telephone service (you will be affected if your phone has

6 January Outage : Infrastructure improvement and service availability

Thu Dec 22 11:09:39 2011 GMT

Service upgrade 6 Jan, Not At Risk: Printing, Email, Filestore At Risk: All other services should be considered at risk, including: Agresso, iTrent, LUPIN, Gladstone, Deaf Alerter, Staff development, Security radio (Trbonet), some Imago, FM and alumni systems.

Christmas and New Year services

Mon Dec 19 11:30:26 2011 GMT

IT Services will be closed from the afternoon of Thursday 22nd December 2011; the Service Desk will close at 3:00 p.m. Our service will formally open again on Tuesday 3rd January 2012 at 8:30 a.m. There are some exceptions.

Network Outage 20th Dec 0700-1200

Mon Dec 19 09:52:45 2011 GMT

No Network available from 0700-1200 on Dec 20th.

University and Committee Calendars

Fri Dec 16 11:32:21 2011 GMT

Outlook users can now access University dates and Committee dates

A0 printing changes

Tue Dec 13 15:15:36 2011 GMT

A0 drivers and queues changed to improve the service

HPC Available, but at risk

Mon Dec 12 11:11:07 2011 GMT

HPC is now available, but should be considered At Risk

HPC is unavailable

Mon Dec 12 09:37:53 2011 GMT

HPC is unavailable, no current ETA on fix, technician called

Printing Problems 09 Dec

Fri Dec 9 17:56:51 2011 GMT

Print server should be considered at risk until Monday

UPDATE: Server instability including Printing

Wed Dec 7 12:55:20 2011 GMT

All services have been resolved

Server instability - including Printing

Wed Dec 7 12:09:17 2011 GMT

Some servers, including printing, are unstable - will update News page

UPDATE: VPN upgrade

Tue Dec 6 11:54:51 2011 GMT

VPN upgraded successfully

VPN Upgrade at risk period 06 Dec

Mon Dec 5 10:44:36 2011 GMT

VPN upgrade 0730-0800 Tues 06 Dec, outage for upto 10 minutes

Significant Network Upgrade and Outages in December/January

Wed Nov 30 09:06:35 2011 GMT

Outages 20th Dec; 28-29 Dec; 5th Jan

Print Problems with Staff-Mono

Mon Nov 28 16:01:26 2011 GMT

problem with printing to staff-mono

UPDATE: Email Outage 14 Nov

Mon Nov 14 12:50:34 2011 GMT

Update: email is back up although it should be considered at risk for the rest of today (14 Nov)

Email Outage 14 Nov

Mon Nov 14 11:45:29 2011 GMT

Exchange email is down

San Update

Mon Nov 14 09:12:54 2011 GMT

All storage issues have been resolved

Current IT Problems

Tue Nov 1 14:15:19 2011 GMT

We are currently restoring services to Exchange staff e-mail, Corporate Databases, and shared filestore, and expect this to take up to an hour and a half. Services should be regarded as “at risk” for the rest of the day.

Current IT Problems

Tue Nov 1 11:20:52 2011 GMT

Due to issues on the old infrastructure (SAN) we are experiencing issues with Exchange staff e-mail, Corporate Databases, and shared filestore...

Default printing in Labs

Fri Oct 14 12:45:06 2011 GMT

Check student-mono is default printer, not A0

Free Antivirus and Antimalware software

Thu Oct 6 09:25:22 2011 GMT

Download free industry standard antivirus software http://www.lboro.ac.uk/it/security/antivirus.html

Service Desk has moved

Thu Oct 6 08:56:06 2011 GMT

IT Service Desk is now in Holywell Park, contact 01509 222333 or it.services@lboro.ac.uk

HallNet Reregister on Monday 26th Sept

Fri Sep 23 14:50:02 2011 GMT

HallNet users will be prompted to reregister on the morning of Monday 26th September

IT Service Desk has moved

Mon Sep 19 09:14:26 2011 GMT

From Tuesday 20th September the IT Service Desk will be located in the Garendon Wing, Holywell Park. All Print refunds will now be managed by Print and Design Service in the Manzoni building. The PC Clinic will still be based on the ground floor of the Haslegrave building for all Student PC/Laptop/Software support/queries. The clinic also supports Staff personal machines. All correspondence should be sent to IT Service Desk, Garendon Wing, Holywell Park.

UPDATE: Staff Email Archive

Mon Sep 12 07:01:58 2011 GMT

Email and Email Archive are operational

Additional Work: University 10Gb Internet Upgrade

Thu Sep 8 11:04:54 2011 GMT

The final stage to complete the new faster 10Gb/s internet JANET connection is due to take place on Tuesday 13th September.

Staff Email Archive unavailable

Thu Sep 8 07:17:04 2011 GMT

Staff Email Archive unavailable: 3pm 08/09/2011 until 9am 12/09/2011. Staff Email disrupted for short intervals (up to 10 minutes each) between 2pm 09/09/2011 until 5pm 09/09/2011.

RESOLVED 25 Aug 730am: Network Filestore Problems

Thu Aug 25 06:53:00 2011 GMT

Y drive, departmental drive, resolved

UPDATE 24 Aug midday: Network Filestore Problems

Wed Aug 24 11:24:06 2011 GMT

Continuing problems with the Y drive, departmental filestore,

UPDATE: Network Filestore Problems

Wed Aug 24 11:11:52 2011 GMT

Personal home drives (U drive) are fine, departmental drives (Y drives) are still at risk.

August Bank Holiday 2011

Wed Aug 24 10:57:26 2011 GMT

During the bank holiday period IT Services will continue to run "weekend" services. Staff will be unavailable from 5:00 p.m. Friday 26th August until 8:30 a.m. Wednesday 30th August. The Computing Labs on the ground floor of the Haslegrave building will be accessible by swipe card from the rear of the building. Staff and students will need their cards to gain entry to the building. The print / copy devices will be available for use until they run out of paper. Please ensure that you switch off your staff computer over Bank holiday weekends.

UPDATE: Network Filestore Problems

Tue Aug 23 13:57:13 2011 GMT

Personal home drives (U drive) are fine, departmental drives (Y drives) are still at risk.

Network Filestore Problems

Tue Aug 23 09:06:54 2011 GMT

Problems with filestore, Y and U drives

UPDATED : Network Outage - fixed

Mon Aug 22 14:14:11 2011 GMT

Network issues have been resolved

UPDATE: Network outage

Mon Aug 22 13:52:00 2011 GMT

West Towers is still down, other network issues resolved

University 10Gb Internet Upgrade - External Internet Unavailable

Mon Aug 22 08:28:06 2011 GMT

IT Services are pleased to announce that we will be moving to a 10Gb Internet connection on the 6th September 2011. IT Services will be carrying out the work during an extended at-risk period between 7-10am (6 September).

University 10Gb Internet Upgrade - External Internet Unavailable

Mon Aug 22 08:24:32 2011 GMT

Network Outages

Mon Aug 22 06:54:02 2011 GMT

West Towers, HEBS, Butler Court E and F, Ann Packer, XX labs network problems. Will update when fixed.

Windows XP Staff Desktop Backup Service

Fri Aug 19 07:42:25 2011 GMT

The Windows XP Staff Desktop Backup Service will not be available between 14:00 and 15:00 on Thursday 18th August 2011.

Windows XP Staff Desktop Backup Service

Wed Aug 17 07:32:03 2011 GMT

The Windows XP Staff Desktop Backup Service will not be available between 14:00 and 15:00 on Thursday 18th August 2011. IT Services

UPDATE: Outage: Wireless, Email

Tue Aug 9 08:56:19 2011 GMT

Email and Wireless services restored

Outage: Wireless, Email

Tue Aug 9 08:13:34 2011 GMT

outage of wireless, email, IT Services are working on this

9th Aug At Risk Period Service Availability

Mon Aug 8 08:51:25 2011 GMT

outage, planned, aug 9th, at risk all day

9th Aug At Risk Period Service Availability

Fri Aug 5 14:22:28 2011 GMT

The At Risk period on Tuesday 9th will involve a number of servers being take down and brought up between 0700-0800

Use of email and Phishing attack

Mon Aug 1 09:52:53 2011 GMT

There has been a phishing attempt this morning, claiming the 'Microsoft System Administration' requires your information to prevent an account being deleted. If you have clicked on this link, please contact the IT Service Desk (01509 222333) immediately.

UPDATE: Shared file store (Y drive) issues

Tue Jul 19 14:35:40 2011 GMT

Update: Shared file store issues should be resolved

Shared file store (Y Drive) issues

Tue Jul 19 12:32:11 2011 GMT

Problems isolated with the shared file store. Please logoff if this affects you.

Adobe Acrobat Pro site licence

Thu Jul 14 09:28:40 2011 GMT

IT Services has purchased a site licence for Adobe Acrobat, cover: staff, labs and staff home machines

HallNet Registration Problems

Fri Jul 1 08:23:33 2011 GMT

You will need to re-register your computer on hallnet, if you have problems when using Chrome, try a different browser.

PC Clinic holiday hours

Tue Jun 21 11:02:18 2011 GMT

24 June: close 3pm; from 27th June 1130-230

UPDATE: Exchange outages for staff

Fri Jun 17 07:29:24 2011 GMT

Update: IT Services have finished the migration stage that was causing limited interruption ot email.

UPDATE: Hazlerigg networking back

Tue Jun 7 08:48:14 2011 GMT

We can report that the Hazlerigg networking problem has been resolved. We'd like to thank you for your patience.

IT Services

Hazlerigg Networking is down

Tue Jun 7 07:38:15 2011 GMT

IT Services are aware that networking has gone down in Hazlerigg building (7 June 830am). We are working on restoration of service, and will update this page when we have a estimated time of resolution.

IT Services

Postponed: HallNet changes

Mon Jun 6 14:03:30 2011 GMT

The proposed HallNet change has been postponed due to resourcing issues.

IT Services

HallNet Patching during at risk period Tues 7 June

Mon Jun 6 13:48:46 2011 GMT

IT Services will be changing some HallNet settings to help alleviate connection speed problems reported by students.

The change will be implemented within the advertised 'At Risk' period (7am to 9am Tuesday 7 June), and if everything goes well, you won't notice any change - except possibly a faster network connection.

If we experience problems, the change will be reversed mid-morning.

Any questions please contact the IT Service Desk (it.services@lboro.ac.uk or 01509 225951).

IT Services

Exchange outages for affected staff

Mon Jun 6 07:43:32 2011 GMT

An issue has been identified affecting a quarter of all staff on the Staff Exchange Email system. In order to fix this, IT Services need to carry out urgent maintenance.

The work will be mostly performed out of hours. There will be email outages for individual members of staff between the hours of 6pm and 8am, while the repair is performed. Outages will last less than an hour, although this will vary depending on the size of each person’s mailbox.

We will need to disable access to email for these people for 15 minutes on Fridays at 1 p.m to allow us to create a backup of email as a precaution.

We are scheduling the backup over lunchtime following user feedback on timing at a recent IT incident review meeting.

During this time staff using Outlook 2007 or 2010 will be able to continue using Outlook with emails sent/received being queued and delivered once service is restored. Staff webmail will be unavailable for this short time.

We apologise for any inconvenience.

IT Services

CIS Outage resolved

Fri Jun 3 08:26:19 2011 GMT

The CIS outage has now been resolved. Any further problems, please contact the IT Service Desk (222333 or it.services@lboro.ac.uk).

IT Services

CIS Outage

Fri Jun 3 08:05:12 2011 GMT

There are currently connection problems to CIS. IT Services are aware of the issue and will have service restored as soon as possible.

We will update both the News page (here) and the Service Availability page as we have more information.

IT Services.

ITS User Forum - reminder

Thu Jun 2 08:00:32 2011 GMT

If you’d like to hear about new ITS developments to improve services and simplify processes, including:

• recent, current and future ITS developments

• my.Lboro, the new virtual one-stop shop for students

• using Loughborough University’s website to better effect

• the new, more efficient, printing model

come to the IT Services User Forum:

• at 14:00 on Wednesday, 8th.June; .

• in GGB01 in Wavy Top Annex.

You’ll also be able to:

• ask questions and offer feedback;

• talk to ITS managers after the presentations.

If you want to submit questions in advance, please email them to t.b.norris@lboro.ac.uk.